Jason Green, a call receiving operator, and Melisa Jackson, a radio dispatcher, were on a break from their communications duties for the Fire Department of New York's Emergency Medical Service shortly after 9:00 AM on December 9, 2009. While inside a local eatery, an employee asked Melisa Jackson to summon an ambulance. Melisa was told that Eutisha Rennix, an employee, was six-months pregnant, exhibited asthmatic systems, and had been experiencing abdominal pain.
Other eatery employees did not seem unduly concerned by the patient's condition, and continued to serve customers. There was no apparent panic. At no time was there a request that the Fire Department communications personnel evaluate Ms. Rennix, who was kept completely out of view for the duration.
To expedite the request, Jackson immediately radioed her dispatcher colleagues at Brooklyn Central, bypassing the 911 telephone system. They were thanked by the employee for their response. After the call was placed, Green and Jackson remained in the eatery until they ascertained that medical assistance was on the way. They were prevented by protocol, training and regulations to intervene more acutely, as they currently do not work in a medical capacity, and were equipped with neither medicine or equipment.
Jason Green and Melisa Jackson express their sincerest condolences and sympathies to the family of Eutisha Revvi Rennix.